Sun Building Customer Service

Customer Service Program

At Sun Maintenance, the owners, managers and tenants of the commercial properties we service are our lifeblood. Serving them immediately, efficiently and cost effectively with the highest quality customer service available in the industry is both our privilege and our passion. Our innovative Customer Service Program is designed not only to respond to issues and concerns, but to act proactively, heading off potential problems before they occur.

Customer Service Program Overview

• Each Customer Service Program is tailored to the specific needs of your commercial property. You determine the scope of work and frequency of service.
• A live customer service representative answers all calls 24 hours a day, 7 days a week and responds promptly to all customer needs, from simple work orders to emergency service.
• A Sun operations manager is also available 24 hours a day, 7 days a week and can be dispatched for emergency situations.
• If more convenient, communication with our corporate office is also available via our online work order software, a proven system for efficiently managing even the largest industrial properties.

Customer Service Program Process

• When a property manger calls our Customer Service Department, a work order and confirmation number are generated. Work orders are immediately dispatched to the assigned operation manager.
• Accompanying the work order is a report that is notated throughout the job and can be tracked at any time. The report depicts the service requested, date of request, completion date, and the name of the employee who performed the service.
• At the close of each month, the reports are compiled and available for review by the property manger.